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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult ...Show synopsisWhat is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.Hide synopsis
Description:Acceptable. Shows definite wear, and perhaps considerable...Acceptable. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy!
Description:Acceptable. ACCEPTABLE with noticeable wear to cover and pages....Acceptable. ACCEPTABLE with noticeable wear to cover and pages. Binding intact.
Description:-Meets or exceeds the guidelines for GOOD condition. May have...-Meets or exceeds the guidelines for GOOD condition. May have minimal wear or damage; may have previous owner's signature.
Description:Fair. Cover has wear, ew pages have underlining rest of pages...Fair. Cover has wear, ew pages have underlining rest of pages are clean and easy to read, ships next day.
Description:Good. Discoloration, Tanning or Foxing on cover and pages Dog...Good. Discoloration, Tanning or Foxing on cover and pages Dog Eared Pages. Used-Good. Sound copy (Mild Reading Wear). May have scuffs or missing DJ. May have some notes, highlighting or underlining. "Our Business is Changing Lives."
The authors use Argyris' work, Action Science, in a distorted manner to teach people to be skilled manipulators. It is the polar opposite of truthful and honest communication.
