Delivering Knock Your Socks Off Service - Anderson, Kristin L, and Performance Research Associates Inc, and Performance Research Associates

An entertaining guidebook for service professionals working on the front line, "Delivering Knock Your Socks Off Service" equips readers with the savvy and skills they need to deliver great customer service--under any circumstances. The authors offer techniques that will create three-fold success: inspired employees, impressed customers, and knock ... Read More

Delivering Knock Your Socks Off Service 2002, AMACOM/American Management Association

ISBN-13: 9780814407653

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Delivering Knock Your Socks Off Service 1997, AMACOM/American Management Association, New York, NY

ISBN-13: 9780814479704

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Delivering Knock Your Socks Off Service 1991, AMACOM/American Management Association, New York, NY

ISBN-13: 9780814477779

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