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ManageFirst: Customer Service with Pencil/Paper Exam

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ManageFirst: Customer Service with Pencil/Paper Exam

by National Restaurant Association Solutions

About this title: Appropriate for Customer Service, Front of the House, or Dining Room Management courses within Culinary Arts and Hospitality Management departments. NEW! Exam Prep Guides for The ManageFirst(t) Program - An exam prep guide is available for each one of the ten ManageFirst(t) titles. Contents Include: * Test taking strategies * Practice exam questions written to the NRAEF test item writing guidelines * Explanations for answers with remediation to the competency guides * Glossary of key terms A brief competency guide which is ... read more

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