Customer Service for Dummies

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Customer Service for Dummies - Leland, Karen, and Bailey, Keith

New case studies, tales from the front, snapshots of customer service superstars, and new scenarios are all features of this bestseller's second edition--plus how the Internet has impacted customer service.

Customer Service for Dummies 2006, For Dummies, Indianapolis, IN

ISBN-13: 9780471768692

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Customer Service for Dummies 1999, For Dummies

ISBN-13: 9780764552090

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