The Customer Driven Company - Whiteley, Richard C

An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever ...

The Customer Driven Company 1993, Basic Books (AZ), Reading, MA

ISBN-13: 9780201608137

Revised edition

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Customer Driven Company 1993, Random House Business Books, London

ISBN-13: 9780712689281

Paperback

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