Tourist Customer Service Satisfaction: An Encounter Approach

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Tourist Customer Service Satisfaction: An Encounter Approach - Noe, Francis P, and Uysal, Muzaffer, PH.D., and Magnini, Vincent P

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social ... Read More

Tourist Customer Service Satisfaction: An Encounter Approach 2010, Routledge, London, England

ISBN-13: 9780415578042

Hardcover

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