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In his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to ...Show synopsisIn his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the worldHide synopsis
Description:Fine. Excellent condition with minimal visible wear. Biggest...Fine. Excellent condition with minimal visible wear. Biggest little used bookstore in the world!
Description:Very good condition-book only shows a small amount of wear!...Very good condition-book only shows a small amount of wear! Biggest little used bookstore in the world!
Description:Dust Cover Missing. Very good condition-book only shows a small...Dust Cover Missing. Very good condition-book only shows a small amount of wear! Biggest little used bookstore in the world!
Description:This book shows minor wear and is in very good condition. Blue...This book shows minor wear and is in very good condition. Blue Cloud Books-Hot deals from the land of the sun.
Description:This book shows minor wear and is in very good condition. Blue...This book shows minor wear and is in very good condition. Blue Cloud Books-Hot deals from the land of the sun.
Description:This book shows minor wear and is in very good condition. Blue...This book shows minor wear and is in very good condition. Blue Cloud Books-Hot deals from the land of the sun.
Description:Good. Dust Cover Missing. Book has some visible wear on the...Good. Dust Cover Missing. Book has some visible wear on the binding, cover, pages. Biggest little used bookstore in the world!
Description:Good. Book has some visible wear on the binding, cover, pages....Good. Book has some visible wear on the binding, cover, pages. Biggest little used bookstore in the world!
Description:Good. Book has some visible wear on the binding, cover, pages....Good. Book has some visible wear on the binding, cover, pages. Biggest little used bookstore in the world!
if you are a person who is very picky about grammar and correct English usage, then don't buy this book. but if you are a fun person and just want to read something fun and useful then buy this book.
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