Customer Service F/Dummies - Leland, Karen, and Dunn, Karen, and Bailey, Keith

This step-by-step guide takes the mystery out of customer service and outlines how to provide the best quality service possible. Executives, managers, and all other staff members will benefit from the surefire steps on getting through the everyday challenge of keeping clients and customers satisfied. Includes how to deal with angry customers, how ... Read More

Customer Service F/Dummies 1995, For Dummies

ISBN-13: 9781568843919

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