Coaching Knock Your Socks Off Service

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Coaching Knock Your Socks Off Service - Anderson, Kristin L, and Zemke, Ron

Knock-your-socks-off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.

Coaching Knock Your Socks Off Service 1996, Amacom, New York, NY

ISBN-13: 9780814479353

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