How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way - Connors, Roger, and Smith, Tom

From the bestselling authors of "The Oz Principle" comes a collection of new strategies for holding people accountable while building morale. The authors show how to establish clear expectations and manage the unmet expectations that inevitably occur.

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