Send: Why People Email So Badly and How to Do It Better

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Filled with real-life e-mail success (and horror) stories and a wealth of entertaining examples, "Send" reveals the hidden minefields and pitfalls of e-mail. Now with a new Preface by the authors, "Send" is more than ever the essential book about e-mail for businesspeople and professionals everywhere.

Send: Why People Email So Badly and How to Do It Better 2010, Vintage Books USA, New York, NY

ISBN-13: 9780307275998

Trade paperback

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Send: Why People Email So Badly and How to Do It Better 2008, Knopf Publishing Group, New York, NY

ISBN-13: 9780307270603

Revised edition

Hardcover

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