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ISBN: 0849314380 / ISBN-13: 9780849314384

Computer Telephony Integration

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In this real-world guide for telephony decision makers, the author presents practical techniques for selecting, implementing, and managing voice ... Show synopsis

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  • Computer Telephony Integration (Auerbach Publications) – Hardcover (2002)
    by William A Yarberry, Jr.

    Computer Telephony Integration

    Hardcover, Auerbach Publications
    2002
    English
    2nd ed.
    409 pages

    ISBN: 0849314380
    ISBN-13: 9780849314384

    Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies like Cisco Systems and Dow Chemical have installed IP-based phones in their offices worldwide, saving millions of dollars in service fees. Computer Telephony Integration, Second ... Show more

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