The Office: Procedures and Technology - Oliverio, Mary Ellen, and Oliverio, and White, Bonnie R

This text focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems and the global marketplace.

The Office: Procedures and Technology 2012, South Western Educational Publishing, Florence

ISBN-13: 9781111574352

6th edition

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The Office: Procedures and Technology 2012, South-Western College Publishing, Florence

ISBN-13: 9781133110880

International ed of 6th revised edition

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The Office: Procedures and Technology 2006, Thomson South-Western, Mason, OH

ISBN-13: 9780538443548

5th edition

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The Office: Procedures and Technology 2002, South Western Educational Publishing, Mason, OH

ISBN-13: 9780538434751

4th Revised edition

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The Office: Procedures and Technology 1997, South Western Educational Publishing, Cincinnati, OH

ISBN-13: 9780538667364

3rd Revised edition

Hardcover

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The Office: Procedures and Technology 1992, South Western Educational Publishing, Cincinnati, OH

ISBN-13: 9780538609005

2nd edition

Hardcover

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