The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Revised edition)

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company - Spector, Robert, and Spector, and McCarthy, Patrick D

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model ...

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1997, John Wiley & Sons

ISBN-13: 9780471191711

Mass-market paperback

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1996, Wiley

ISBN-13: 9780471161608

Revised edition

Trade paperback

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1995, Wiley, New York, NY

ISBN-13: 9780471584964

Hardcover

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