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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult ...Show synopsisWhat is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.Hide synopsis
Difficult Conversations: How to Discuss What Matters Most (Penguin Putnam) – Trade paperback (2000)
by
Douglas F Stone, Sheila Heen, Bruce Patton
Trade paperback, Penguin Putnam 2000
English
250 pages
ISBN: 014028852X ISBN-13: 9780140288520
The members of the Harvard Negotiation Project that brought readers the mega-bestseller "Getting to YES" now show how to handle the most difficult conversations with confidence and skill.The members of the Harvard Negotiation Project that brought readers the mega-bestseller "Getting to YES" now show how to handle the most difficult conversations with confidence and skill.Hide
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The authors use Argyris' work, Action Science, in a distorted manner to teach people to be skilled manipulators. It is the polar opposite of truthful and honest communication.
