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ISBN: 0132236583 / ISBN-13: 9780132236584

Customer Service: Career Success Through Customer Loyalty

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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need ... Show synopsis

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  • Customer Service: Career Success Through Customer Loyalty (Prentice Hall) – Trade paperback (2007)
    by Paul R Timm, PH.D.

    Customer Service: Career Success Through Customer Loyalty

    Trade paperback, Prentice Hall
    2007
    English
    4th ed.
    281 pages

    ISBN: 0132236583
    ISBN-13: 9780132236584

    For courses in Customer Service. Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the text, there is an ... Show more

  • 1. Trade paperback, Prentice Hall, 2007

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  • 2. Trade paperback, Prentice Hall, 2007

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  • 3. Trade paperback, Prentice Hall, 2007

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  • 4. Trade paperback, Prentice Hall, 2007

    $119.92

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