Customer Service: A Practical Approach - Harris, Elaine K

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service ...

Customer Service: A Practical Approach 2013, Pearson Education Limited, Harlow

ISBN-13: 9781292040356

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Customer Service: A Practical Approach 2012, Prentice Hall, Upper Saddle River

ISBN-13: 9780132742399

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Customer Service: A Practical Approach 2009, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780135064337

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Customer Service: A Practical Approach 2009, Pearson

ISBN-13: 9780135109311

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Customer Service: A Practical Approach 2006, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780131989375

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Customer Service: A Practical Approach 2002, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780130978530

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Customer Service: A Practical Approach 2000, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780134364605

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Customer Service: A Practical Approach 1999, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780130826657

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