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ISBN: 0071401946 / ISBN-13: 9780071401944

Crucial Conversations: Tools for Talking When Stakes Are High

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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.

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  • Crucial Conversations: Tools for Talking When Stakes Are High (McGraw-Hill) – Trade paperback (2002)
    by Kerry Patterson, Joseph Grenny, Ron McMillan

    Crucial Conversations: Tools for Talking When Stakes Are High

    Trade paperback, McGraw-Hill
    2002
    English
    256 pages

    ISBN: 0071401946
    ISBN-13: 9780071401944

    The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's ... Show more

  • 1. Trade paperback, McGraw-Hill, 2002

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Reviews of Crucial Conversations: Tools for Talking When Stakes Are High

Overall customer rating: 4.800
BK J
by BK J on Nov 29, 2012

Very helpful in the course I'm studying. Thank you, BK

fugalk

Great Service, fantastic book

by fugalk on Jul 9, 2010

This book is great for building speaking skills. For developing personal and professional relationships and careers. Great book.

Grace2133

Insightful

by Grace2133 on Jul 2, 2009

Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations. The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many and they overpower the message of the book. That was not the case with this one. The exercises were also very helpful and illustrated the points very well. Crucial Conversations did have one minor flaw. I did find that sometimes the language became a bit cliché. It was not overly obvious and I feel that most self-help books fall victim to it. I would recommend Crucial Conversations to anyone who works with people?simple as that because it?s inevitable that a situation will arise where the tactics in this book will be extremely useful.

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Customer rating: 5 out of 5 5 out of 5
Would recommend?: Yes  2 out of 2
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