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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.Hide synopsis
Crucial Conversations: Tools for Talking When Stakes Are High (McGraw-Hill) – Trade paperback (2002)
by
Kerry Patterson, Joseph Grenny, Ron McMillan
Trade paperback, McGraw-Hill 2002
English
256 pages
ISBN: 0071401946 ISBN-13: 9780071401944
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's ...Show moreThe New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.Hide
Description:Our goal with every sale is customer satisfaction, so please buy...Our goal with every sale is customer satisfaction, so please buy with confidence. All orders are shipped the same day or next day. This is a used book in good condition and may show some signs of use or wear.
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Description:Fair. This book shows minor shelf wear. It is a good reading...Fair. This book shows minor shelf wear. It is a good reading copy. MAJ-R Thrift ships in two business days or less! We also offer a 100% Satisfaction Guarantee or your money back.
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult ...
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