Job Title:  Senior Technical Account and Integration Manager
Department:  Business Development
Location:  Emeryville, CA
Reports to:  Director, Business Partnerships

ABOUT ALIBRIS

Alibris is the premiere marketplace provider for independent sellers of new and used books, music items, and movies, as well as rare and out-of-print titles. We connect people who love books, music, and movies to the best independent sellers from 45 countries around the world. Our proprietary technology and advanced logistics allow us to offer more than 100 million used, new, and out-of-print titles to consumers, libraries, and retailers, which include Amazon.com, Barnes & Noble, Books-A-Million, Borders, Chapters/Indigo, and Half.com. Founded in 1998 and acquired by Oak Hill Capital Partners in 2006, Alibris was named a "Fast 50" and a "Technology Fast 500" growth business by Deloitte. Alibris is a registered trademark.

Located in Emeryville, we are easily accessible by BART, Amtrak, bus, or car, Alibris offers competitive benefits and compensation, including stock options. If you think you'd enjoy working as part of a team on which your creativity and insights will make a difference, we'd love to hear from you.

Alibris is looking for a Senior Technical Account and Integration Manager to help grow our business to business partnerships.

In this role, you will manage new integrations and feature development for Alibris business partners. You will be responsible for managing new partner integration projects, creating project plans and requirements documents, and managing the integration projects from kickoff to launch. You will create requirements for and manage the development and delivery of new products and features for the business partnerships program. This position requires expert business judgment and analysis, a balanced combination of analytical, technical, and account management expertise, strong project management skills, ability to successfully guide many simultaneous projects, and excellent communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develop and maintain effective relationships with new business partners. Lead integration meetings with new business partners, create project plans, integration timelines and schedules, raise issues and drive them to resolution, coordinate both internal and external resources, create agendas, and publish meeting minutes.
• Manage the launch of new partnerships, including press releases, notifications, defining escalation procedures, and setting up operational monitoring tools.
• Identify, document, and coordinate the implementation of new products, features, systems and system enhancements that will grow revenue and / or improve stability, efficiency, and reporting of partner operations and data management mechanisms. This includes project management from the creation of business and functional requirements documents, technical specifications, user flows, annotated schematics, coordinating development and testing resource, schedules, to launch plans.
• Develop and streamline business partner integration processes and procedures including documentation, checklists, templates, integration data sets, and best practices recommendations.
• Work with the Alibris management team to determine valuations, effort estimates, and ROI for proposed business partnership projects.
• Provide input to the Alibris executive team on company plans and objectives, including monthly and quarterly forecasts on revenues and expenses for new business partnerships.
• Interface effectively with the client services team to set up support for new business partners.
• Communicate business and technical issues effectively to both the business partner and stakeholders at Alibris.
• Triage importance versus urgency and work effectively with internal and external resources to provide timely resolutions and effectively manage work load.
• Maintain standardized project wikis, status reports, meeting minutes, defect reports, and other tracking documents in such way that program files are readily available and easy to find.

• At least eight years of experience in client- or partner-facing technical account management or other business relationship management role.
• Four year college degree (BS, BA) or equivalent experience, MBA preferred.
• Demonstrated ability to effectively manage multiple simultaneous projects or partnerships.
• Must have an aptitude for learning and understanding complex business and technical systems.
• Must demonstrate very effective communication skills, including organizational, written, and verbal.
• Strong quantitative skills. Expert level business analytics skills including ability to accurately determine business valuations for new projects and measure the ROI of completed projects.
• Expertise with MSWord, Excel (macro programming skills preferred), PowerPoint, defect tracking systems, and other tools is required.
• Some travel may be required (20%).
• Experience in the e-commerce industry is required.
• Strong technical background and understanding of XML and API integration models required.
• Experience with international businesses a plus.
• Must be a self-starter that excels in a high-intensity, fast-paced, multi-tasking work environment.
• Commitment to a positive work environment and team collaboration a must.

WORK ENVIRONMENT/PHYSICAL DEMANDS The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office environment. Some stress may occur.
• Should expect 20% travel schedule.

To apply, please send your resume to jobs@alibris.com, or fax to Attn: HR Manager at 510-550-6054.