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Why Cats Do That: A Collection of Curious Kitty Quirks

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This text is aimed at managers seeking to establish or improve customer service and customer focus standards. This third edition reflects the changes in tools and technology since the last edition and provides all the information managers need to put effective customer service programmes into action.

Why Cats Do That: A Collection of Curious Kitty Quirks 2001, Willow Creek Press

ISBN-13: 9781572234055

Hardcover

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