The Five Pillars of TQM: 8how to Make Total Quality Management Work for You

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Drawing on case studies from GE, Boeing, Xerox, and other major corporations, TQM consultant Creech offers a blueprint for instilling the power of effective TQM. He evaluates the ideas of famous "process" gurus and shows how to use the latest TQM techniques.

The Five Pillars of TQM: 8how to Make Total Quality Management Work for You 1994, Dutton Books, New York, NY

ISBN-13: 9780525937258

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