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The Emotional Labour of Nursing: Its Impact on Interpersonal Relations, Management and the Educational Environment in Nursing


This study, written principally for nurse tutors and managers and based on award-winning research, will also interest advanced nursing students. It can support basic courses such as Project 2000, as well as women's studies and personnel management. This book shows how nurse managers' emotional styles affect patients' perceptions of the quality of care, and nurses' perceptions of the ward or unit as a learning environment. In nurse-patient interactions, the nurses' emotional labour affects the patients' outcomes.

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