Quality Improvement in European Public Services: Concepts, Cases and Commentary

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Quality Improvement in European Public Services: Concepts, Cases and Commentary - Pollitt, Christopher, and Bouckaert, Geert (Editor)

Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence. Part One provides a theoretical framework which helps the reader make sense of the detail contained in the ... Read More

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