Managing the Unexpected: Assuring High Performance in an Age of Complexity - Weick, Karl E, Dr., and Sutcliffe, Kathleen M, and Quinn, Robert E (Foreword by)

High reliability organizations (HROs) - such as ER units in hospitals - are designed to perform well under extreme stress and pressure. Using HROs as the model for the 21st century organization, this book shows executives and upper level managers the competencies their organizations will need to develop if they are to handle surprises with speed ...

Managing the Unexpected: Assuring High Performance in an Age of Complexity 2001, Jossey-Bass, San Francisco, CA

ISBN-13: 9780787956271

Hardcover

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