Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transcations

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Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transcations - George, Michael L

This bestseller brings the miracle of Lean Six Sigma improvement out of manufacturing and into service. Lean Six Sigma for Service fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.