In "First, Break All The Rules," Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in ...
In "First, Break All The Rules," Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance. In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. This audiobook is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, bestof all, the audiobook shows you how to apply them to your own situation.
Our goal with every sale is customer satisfaction, so ple ase buy with confidence. Every order is shipped the same day or the next day. This is a used book in good condition and may show some signs of use or wear.
Good. Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!
GOOD jacket. USED....Hardcover, outside back and front in good condition, binder in good condition, Main Text and Pages of Main Text in fair to good condition. DUST JACKET IN GOOD CONDITION. No signs of water damages, No signs of writing, No signs of underlining, No signs of markings, and No signs of highlighting. Pages very clean and readable.
Good. We ship the same or next day and provide a tracking number with tracking info. No Highlighting, Visible signs of use to cover and pages, photo is a catalog stock image cover may be different, accessories like attached toys, cds, dvds, cassettes may not be present.
I thought this book was very good. I saw some things in a different way and changed some of my ways of looking at things.
Apr 22, 2010
Absolutely on the money
Great dialogue; very convincing and reassuring text. I felt liberated by these authors; reassured in fact, that I am not the only manager who feels that when people aren't performing they should be encouraged to recognise that fact. Concentrates on correcting the management focus, from the weak to the strong performers. Makes the actions appropriate rather than misdirected. Wonderfully written in no fuss language. Why didn't I think of writing it? After all, they have only said what I, and many other managers have been thinking!
Apr 1, 2010
Helpful to me as a manager of six in an assisted living/healthcare facility. Lots of valuable tips and information.
Jan 14, 2010
I seldom take the time to write a review of a book or any product for that matter, however I truly think this book is deserving of that honor.
It is a great book for anyone in, or looking to get into managing. It makes a case for psychological management, but through the use of stats and numbers, thus capturing the often numbers minded attention of managers.
As well as pointing out what GREAT managers do differently from the mediocre or poor managers of the world, it gives tips on traps that many managers fall into.
I would highly, highly recommend this book. I've see the tools provided in this book used, and the results are wonderful. I've also seen the tools not used, and the traps fallen into, and they are disastrous.
Do yourself a favor and pick up this book. You won't be sorry.
Alibris, the Alibris logo, and Alibris.com are registered trademarks of Alibris, Inc.
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited, Baker & Taylor, Inc., or by their respective licensors, or by the publishers, or by their respective licensors. For personal use only. All rights reserved. All rights in images of books or other publications are reserved by the original copyright holders.