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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult ...Show synopsisWhat is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.Hide synopsis
Description:Good. Former Library book. Shows some signs of wear, and may...Good. Former Library book. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy!
Description:Acceptable. Front cover is bent or creased. Mild warping....Acceptable. Front cover is bent or creased. Mild warping. ACCEPTABLE with noted wear to cover and pages. Binding intact. May contain highlighting, inscriptions or notations. We offer a no-hassle guarantee on all our items. Orders generally ship by the next business day. Default Text.
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