Customer Service Skills for Success

by

Customer Service Skills for Success - Lucas, Robert

Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and ...

Customer Service Skills for Success 2014, McGraw-Hill Education

ISBN-13: 9780073545462

6th Revised edition

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Customer Service Skills for Success 2014, McGraw Hill Higher Education, London

ISBN-13: 9781259252945

6th International edition

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Customer Service Skills for Success 2011, McGraw-Hill Companies, New York, NY

ISBN-13: 9780073397115

5th edition

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Customer Service Skills for Success 2011, McGraw Hill Higher Education, London

ISBN-13: 9780071315920

5th Revised edition

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Customer Service Skills for Success 2009, McGraw Hill Higher Education, London

ISBN-13: 9780071277501

4th Revised edition

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Customer Service Skills for Success 2008, Career Education, Boston, MA

ISBN-13: 9780073545448

4th edition

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