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Customer Service Skills for Success

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Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today ...

Customer Service Skills for Success 2014, McGraw-Hill Education

ISBN-13: 9780073545462

6th Revised edition

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Customer Service Skills for Success 2014, McGraw Hill Higher Education, London

ISBN-13: 9781259252945

6th International edition

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Customer Service Skills for Success 2011, McGraw-Hill Companies, New York, NY

ISBN-13: 9780073397115

5th edition

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Customer Service Skills for Success 2011, McGraw Hill Higher Education, London

ISBN-13: 9780071315920

5th Revised edition

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Customer Service Skills for Success 2008, Career Education, Boston, MA

ISBN-13: 9780073545448

4th edition

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