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Customer Satisfaction Is Worthless Customer Loyalty Is Priceless

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A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless 1998, Wildcat Publishing Company, Austin, TX

ISBN-13: 9781885167309

Hardcover

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