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Customer Care Management

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The book is based on the management courses that the author runs as part of Structured Training's open course programme. It aims to define company culture and philosophy and help to implement customer-care strategy.

Customer Care Management 1991, Butterworth-Heinemann

ISBN-13: 9780750600569

Unknown binding

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Customer Care Management 1989, Butterworth-Heinemann Ltd, Oxford

ISBN-13: 9780434902316

Hardcover

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