Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies

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For leading companies in the private sector, benchmarking has become a major catalyst for change and a key tool for gathering information from competitors and process leaders, as well as from within. " Benchmarking for Best Practices in the Public Sector" is a unique practical guide that shows public officials and administrators at all levels of government how to identify the best practices and implement them in their organizations. Using real case examples from federal, state, and local governments, this book displays how ...

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