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201 Ways to Deal with Difficult People

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Focusing on the personal and interpersonal skills crucial to success, the Quick-Tip Survival Guides mine and refine the nuggets of essential business know-how: time-tested truths, as well as savvy from the cutting edge. 201 Ways to Deal with Difficult People looks at real-world situations you face every day and provides no-nonsense strategies for turning close encounters of the worst kind into civil, sane, productive, and profitable exchanges. Hide synopsis

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